About Us

Who We Are

SPAN is a dynamic consulting company based, in Calgary, Alberta that focuses on assisting you to achieve operational discipline through a suite of a core and supporting services.

Our experienced and trained consultants are specialists, with a broad array of capabilities and competencies. Our team has decades of experience related to management systems, assessments, process improvement, project & change management and business performance management among others. We pride ourselves on our fresh and strong culture focused on delivering services using the right approach methods to exceed you’re expectations.

We are known for our values:

Results driven:

As The Operational Discipline Company, we expect the same level of disciplined performance from ourselves that we constantly strive to achieve for you. The technical competence and experience of our consultants along with SPAN’s time tested Body of Knowledge forms this foundation.

Service Oriented: Given the nature of our work, it is extremely difficult to create positive results without having open and supportive working relationships both across our team and within you’re organization. By establishing authentic relationships, we find that trust is built on both sides, enabling everyone to work in the best interests of the team and the project.

Spirited: We really enjoy what we do. We have a passion for solving organizational challenges and developing approaches to improve you’re performance.

Active: We are constantly on the move, always ready to work on demand in whatever location is required. In our personal lives, we actively engage in numerous pursuits and community activities.

Innovative: We want to be the best, so we always innovate and improve. Our most recent innovation OCTANE is a market leading approach for the embedment and sustainment of management systems, thus proving our commitment.

How We Work

We have years of experience helping organizations increase they're operational discipline, through operations management systems and operating models.

In order to quickly create momentum on an OMS or Operating Model project, we apply our Body of Knowledge. This is a collection of approaches, techniques and tools to design, embed and sustain an OMS and Operating Models.

We immerse ourselves in you’re environment, ensuring we understand all stakeholder perspectives and the corporate culture. SPAN’s value position is to be sensitive to you’re way of working. As a result, we don’t blindly apply SPAN’s Body of Knowledge but rather adjust it to fit you’re working environment. From this aligned and integrated position we focus on creating tangible outcomes that demonstrate results.

Our differentiator is how we apply just enough method to move things forward, while at the same time help fix immediate operational issues that relieve pressure and assist in building momentum and commitment.

Our Team

Span Consulting
Chris Coupal | CEO

20 years of experience in both senior consulting and director-level management roles, initiating, designing, executing and managing large, complex business programs. Chris has significant experience working with senior leadership in defining strategy, evolving culture, and operation and project execution, with functional experience in Management Systems, Operations, Maintenance and Reliability, Human Resources, Capital Projects and Information Management. Sectors include Oil & Gas, Mining, and Telecom. Chris also served as a senior officer in the Canadian Forces, during which he served in Afghanistan managing country-wide infrastructure supporting over 100,000 troops, and as a Commanding Officer.

Chris Coupal


Span Consulting
Alex Eddington | Principal

20 years of experience in designing, implementing and auditing management systems in large enterprises. Alex has led the technical design of multiple large scale OMS implementations, and has strength in simplifying complex business environments into simple, practical OMS frameworks. He is also a certified Management Systems auditor. Sectors include Oil & Gas, Mining, Utilities & Municipalities.

Alex Eddington


Span Consulting
Scott Wilson | Principal

20 years of experience in the program/project management and management consulting fields, specializing in designing & executing large scale programs with challenging change management and culture aspects. Scott has led multiple large scale OMS implementations and has structured high performance service teams to sustain management systems. Sectors include Oil & Gas, Mining, Telecom, Information Technology and Utilities.

Scott Wilson


Span Consulting
Randell Hahn | Director, Business Development

Over 10 years experience as a business development professional.  Randell has significant experience in working with clients to understand and set expectations; ask proactive questions; develop appropriate service strategies; and gain trust through execution and delivery of service and solutions.  Randell’s client relationships are built on integrity, trust, and the highest standard of business ethics.  Sectors include Financial Services, Oil and Gas, Mining, and Technology.

Randell Hahn

Business Development

Span Consulting
Stephen Arnaud | Consultant

20 years of experience in Operations and Supply Chain Management with a focus on organizational performance, operational discipline, team effectiveness and cohesion. Most recent accomplishments as Operating Model Practice Lead: developed capability maturity model, established executive management review cycle, reorganized oil & gas division aligned with long-term strategic goals and clarified performance objectives and accountabilities.

Stephen Arnaud


Span Consulting
Lisa Brown | Consultant

10 years of project experience in the Oil & Gas and Pharmaceutical industries, with a focus on continuous improvement, operational discipline and management system implementation. Operational Management System (OMS) Project Manager with successful program implementation encompassing corporate and field-based stakeholder groups. Accomplished professional with a track record of delivering results, meeting deadlines and achieving corporate goals in dynamic, competitive, environments through sustained self-motivation and leadership.

Lisa Brown


Span Consulting
Sarah Denner | Consultant

Information Management (IM) professional with 15 years of experience in energy and utility sectors. Expert in all phases of large and small capital projects in upstream and downstream markets in a broad variety of facility operations. Hosting IM Away Days for the IM community and recognized for leading one of the largest attended IM Peer Review.

Sarah Denner


Span Consulting
Paul Hilferty | Senior Associate

A Petroleum Engineer by trade, Paul is a HSE and risk expert with extensive technical, leadership and senior management experience in international oil and gas. A Strategic Leader with a proven track record of taking organizations to the next level; managing change and building systems that drive the desired culture and behaviours. Paul has participated in numerous national and international working groups developing practices on operational performance and culture.

Paul Hilferty

Senior Associate

Span Consulting
James Ullyott | Consultant

10 years experience in consulting, focused on process development and management system design and implementation for large organizations.  James approaches business problems from a technical perspective, and has a passion for ensuring the solution is practical, fits the business environment, and produces defined business value.  He has worked on large OMS, program and process implementations, including providing technical input to design and managing the needs of multiple stakeholders.  In changing business environments, he has adapted to ensure objectives are met.

James Ullyott


Span Consulting
Phil Webber | Senior Associate

A Chartered Accountant and Certified Management Consultant by profession, Phil is a management system and assurance expert with over 30 years of experience.  A holistic thinker, he integrates strategic, governance, risk, financial and business management considerations to improve Safety, Health and Environment, operations and CSR / Sustainability performance. As a certified management systems lead auditor, Phil also specializes in assurance framework and audit program development, and loves to deliver related training.  Phil’s has focused on the oil and gas, electric utility, mining, crown corporation and municipal sectors

Phil Webber

Senior Associate

Span Consulting
David Zajdlik | Consultant

20+ years of management, operations and leadership experience in top environment and health & safety roles at leading private and public sector organizations.  Experience in oil & energy, food & beverage, manufacturing, and post-secondary education.

David Zajdlik


Span Consulting
Evan Baker | Assurance Practice Lead

An Environmental, Regulatory and Assurance Systems specialist with 30 years experience developing and managing EHS audit / assurance programs, management systems, environmental impact assessments and applications, and leading environmental teams, programs and projects. His work has included oil and gas, pipelines, water and wastewater plants, rail, power plants, wind energy, and chemical industries in Canada, the US, Europe and South America.

Evan Baker

Assurance Practice Lead